The Auburn University Athletics Department urges fans to use caution against counterfeit tickets. The Athletics Ticket Office has provided the following information to assist Auburn fans.
There are only three ticket outlets authorized to sell Auburn University Athletics Department tickets:
Purchasing tickets through any other source is not recommended and the buyer assumes all risk when purchasing from an unauthorized seller. Auburn University is not responsible for invalid or counterfeit tickets purchased through non-authorized sellers.
Auburn City Ordinance Definition: "Ticket Scalping" means the act of offering for sale or selling admission tickets to events such as athletics events, concerts, movies, and other events or entertainments as itinerant, roving or transient vendors in public or private locations that have been previously sold or issued. This does not include the occasional sale of tickets purchased for personal use; not for the purpose of reselling tickets.
The Auburn City Council now requires individuals re-selling tickets within the Auburn City limits to have a permit. Permits will include a city-issued badge with photo identification. The permit does not legitimize the sellers as Auburn University representatives, nor does it validate the tickets they are selling.
The purpose of the scalping permit is to provide Auburn police officers an opportunity to engage and identify individuals scalping tickets during Auburn Athletics events.
The Auburn Athletics Department strongly encourages individuals NOT to purchase from a scalper. Even those scalpers with permits are NOT authorized selling agents for Auburn University and purchasing from them is done at the buyer's own risk. Individuals that choose to purchase tickets from a scalper are encouraged to document the permit number.
Social Media & Secondary Ticket Market
Ticket holders should be aware of the potential risks of posting full pictures of their tickets, specifically the full bar code, on the internet in any way. The bar code is the most valuable piece of information on a ticket. Please treat it as you would your credit card information or social security number. Do not post a bar code in written or picture form on-line in any manner.
The Auburn University Ticket Office can validate tickets for the exact moment of verification only. Due to the fact that tickets can be sold on StubHub, transferred online, or reprinted after being reported lost or stolen, the ticket office can identify if the ticket is currently valid, but cannot guarantee the ticket will still be good for entrance on game day. Fans are encouraged to call or stop by the ticket office if they are concerned with the authenticity of their tickets.
Please call the Ticket Office at (334) 844-4040, Option 3 or come by in person.
The ticket office is open at the Auburn Arena beginning at 8 a.m. for games that kick-off before 1 p.m. and 10 a.m. for games that kick off after 1 p.m. Beginning two (2) hours before kickoff, troubleshooting tents are available at Stadium Gates 0 and 13, as well as all three Stadium Box Offices located on the West, Northeast, and Southeast sides of the stadium.
StubHub is the only authorized re-seller of Auburn Athletics Tickets. StubHub tickets are all delivered through either print at home tickets or mobile delivery for smart phones. Tickets purchased through StubHub invalidate the original ticket and replace it as the valid ticket for that seat location. There are many other companies or individuals that re-sell Auburn Athletics tickets, none of which are an authorized seller. Purchasing through these other avenues puts the buyer at risk for fraudulent or invalid tickets.
Gameday Ticket Issues
Fans that have ticket questions or problems can are encouraged to visit one of six areas on game days:
Located next to the scholarship entrance of the Auburn Arena. Gates 0 and 13
Troubleshooting tents are located at both Gate 0 at the Northeast corner of the stadium and Gate 13 on the West side Jordan-Hare Box Offices
There are three box offices located on the West Side, and the Northeast and Southeast corners of the stadium.
All tickets are scanned before entrance to Jordan-Hare stadium to verify their validity. Invalid, duplicate and counterfeit tickets will not grant entrance into the stadium. If any of these tickets are discovered once inside of the facility, the ticket holder will be escorted from the stadium by event staff or law enforcement personnel. Event staff personnel and ticket office staff will confiscate all fraudulent tickets for law enforcement purposes.
Due to the ease of duplication of print at home tickets please exercise additional caution if purchasing one of these tickets. Print at home tickets can be photo copied and sold to multiple individuals. In the case of photo copied tickets that are valid, the first bar code to reach the gate will be scanned valid. All additional copied tickets with the same bar code would scan invalid and not be permitted entrance to the stadium.
Counterfeit Ticket Prevention
The Auburn Athletic Department uses several security measures on both season tickets and individual game ticket stock to prevent counterfeiting. While, these features do help to authenticate the ticket they do not protect the validity for stadium entrance. These measures simply help to prevent the mass duplication of fraudulent tickets. Always protect your ticket's bar code.
The Auburn Athletics Department strongly encourages you to purchase tickets through one of the three authorized selling avenues (Auburn Ticket Office, Visiting University/College, and StubHub). We do understand that there are many other avenues to purchase tickets. Fans are encouraged to use caution and if in doubt do not purchase the tickets. If you see or suspect an individual is selling fraudulent tickets, please alert the nearest law enforcement official.